Customer Service Ombudsman

California's codes and regulations can be challenging for its citizens.  El Dorado County understands that not everyone is familiar with the rules and processes that are involved.  The ombudsman position was created to help our customers through these processes and to bring resolution to issues that may arise.  The ombudsman acts as an advocate for the customer, answering questions and coordinating with various County organizations to make customer interactions as trouble-free as possible. 

For questions regarding building fee estimates and costs related to a Building Permits, please contact the Building Department at 530-621-5315.

For the process on how to obtain building permits CLICK HERE.

For questions regarding zoning and parcel development, please contact the Planning Department at 530-621-5355.

Reasons to contact the Ombudsman:

  • If you need help in the application process
  • If you are experiencing difficulty in the permitting process or getting a permit issued
  • If you are receiving conflicting information from CDA staff or from other County agencies
  • If you don’t understand the requirements for your submittal
  • If you have questions regarding the review/inspection process

 

For assistance with your development needs, please contact the Ombudsman ombudsman@edcgov.us