Application Support - Provides complete life cycle custom application design, development, testing, support, and maintenance, using a variety of technologies to meet departmental needs. Design and maintenance of databases and interfaces between custom and vendor applications.
Desktop & Device Support - Provides hardware and software support for 1,500+/- County PC's, including standardization of procurements, installation, maintenance, upgrades, troubleshooting of problems, and problem tracking and reporting. The Help Desk provides first level telephone support for PC, server, enterprise server reported problems and password administration. The Help Desk also provides first level PC support and follow-up on all reported problems.
Information Security Office (ISO) - Provide secure, reliable, sustainable, modern, flexible, and effective information technology infrastructure to support the business objectives of County departments. The vision of the Information Technologies (IT) staff is a commitment to deliver creative, practical solutions and services in support of the current and future technological needs of El Dorado County.
Project Management - The IT Project Intake and Development Process is to improve the project intake, approval, and prioritization in order to balance the project portfolio’s alignment to three key constraints: stakeholder needs, strategic priorities, and available IT resource capacity for projects. In doing so, we hope to improve the executive decision-making process.
Network Administration - Provides technical support for the County's data network, including: network security, support for wide-area network (WAN) and local area networks (LAN's), planning and installation of networks, troubleshooting and maintenance of network hardware and software, and coordination with vendors, when required, for problem resolution.
Server Administration - Provides technical support for servers throughout the County, including: server security, hardware and software specifications and configurations, installation and customization, troubleshooting and maintenance, and coordination with vendors, when required, for problem resolution.