El Dorado County Child Support Services Office in Shingle Springs remains open with a limited number of customers in our lobby. The South Lake Tahoe office is open to the public. We are still serving our customers by phone and email. Documents can be dropped off while still maintaining social distance.
Customer Service Survey
The ombudsperson is an individual who is available to help you resolve issues with your child support case, explain your rights and responsibilities, and tell you the ways you can get child support services. The ombudsperson can also help resolve customer inquiries or disputes related to child support services. If you need assistance or you have a complaint that you have been unable to resolve with your caseworker, you may contact the ombudsperson at (530) 642-7172 or by email at
childsupport.ombudsperson@edcgov.us.
The Child Support Enforcement Program, authorized under Title IV-D of the Social Security Act, provides services to assist parents in collecting child support and in securing health insurance coverage for their children.